Lecture, three hours; discussion, one hour. Development of skills in analyzing and improving health-care systems and processes by integrating systems analysis, quality management, operations research techniques, exploratory data analytics, and data visualization. Emphasis on use of organizational data, especially time-stamp data, to study processes and outcomes of care, particularly as it relates to flow analysis and improving flow. Hands-on use of computer-based modeling tools, including spreadsheets and spreadsheet add-ins focus on formulating, designing, and constructing models; drawing conclusions from model results; and translating results into written end-user reports to support process improvement and quality improvement efforts. Letter grading.