Lecture, four hours. Requisites: courses 268, 465A, 465B, 465C. Focus on principal elements related to quality improvement theories and ways in which quality management impacts delivery of patient-centered and value-driven care. Discussion of concepts including improving system performance, efficient use of fiscal resources, quality improvement, and patient-population quality practice at organizational level. Review of methods to improve patient-care outcomes such as organizational support, effective teamwork, and quality improvement. Emphasis on quality management, patient safety, mitigating chances of adverse outcomes, evidence-based practice, cost-effective decision making, resource management, and external impacts on quality control. Satisfies course requirement for CNL certification. Letter grading.