Lecture, four hours. Health-care managers are charged with reducing costs and improving financial outcomes in their organizations while simultaneously improving patient service and satisfaction. Focus on operations improvement and how health-care organizations can get things done. Review of integrated, systematic approach and wide variety of operations improvement tools. Designed to further prepare students for entry into managerial positions in health-care organizations by making them aware of importance of operations techniques and strategies at all career levels, and providing them with sufficient knowledge of health-care operations so they can provide departmental input to organization's leadership. S/U or letter grading.