Lecture, two and one half hours; outside study, nine hours. Corequisite: required social work practicum. Conceptual framework and analytic tools provided to understand organizational features of human services. Human service organizations work on people to improve, sustain, or prevent decline of well-being. Because of their function these organizations have special attributes that distinguish them from other organizations. Examination of these attributes, theoretical perspective to study them, and analysis of factors that shape nature of work they do. Explanation of determinants of relations between workers and clients by looking at such variables as policy environment, values and mission, internal structure, service technology, reward structure, organizational responses to staff and client diversity, and power relations between workers and clients. S/U or letter grading.